OUR TERMS AND CONDITIONS + PRIVACY & COOKIE POLICY

This Privacy & Cookie Policy applies to the usage and purchase in the online store:

www.madmonq.gg

madmonq.gg is a website owned and operated by Singularity Labs s.r.o.

Please read our Policy carefully; by accessing this website you confirm to have understood and agreed to our terms and conditions and privacy policy in full. Accordingly, if you disagree with our Policy or any part the Policy, you don’t have to use our website.

At MADMONQ® we make every effort to ensure we protect your personal information and data.

TERMS

In this Privacy Policy:

  • the terms “MADMONQ®”, “we”, “us” and “our” mean Singularity Labs s.r.o;
  • the term “Policy” means this Privacy Policy;
  • the term “our website” means www.madmonq.gg; and
  • the term “you” means website user or/and Purchaser.

Data and information we collect, we collect information about you such as:

  • your name;
  • email address;
  • phone number;
  • shipping address and billing address;
  • transaction details;

Also, information are collected when you:

  • visit our website;
  • register on or buy products on our website;
  • take part in our promotions, competitions, customer surveys and questionnaires; or/and
  • subscribe to our awesome newsletters;
  • contact us via e-mail, phone or letter.

You have the right to access your personal data, the right to correct and eliminate them from the database. Your personal data may not be accessible in case of necessary maintenance of our hardware and software equipment.

How the personal data are used?

We collect your personal information to be able to personalise your experience with us and to meet your needs. We also use the data to better understand our market and to be able to better innovate to our products. Collected data also helps protect MADMONQ®.

We use your information to:

  • confirm, process and  finish your orders;
  • personalized rewards, offers and promotions to you;
  • tell you about novelties and important changes to MADMONQ®;
  • develop and improve our products and services;
  • manage promotions, competitions, customer surveys and questionnaires; or/and
  • check and verify your identity, and prevent or detect crime.

We undertake not to use your personal data and information for commercial offers, which is not related with our core business, and that we will never sell your personal data, nor made it available to any third parties. Exceptions are the delivery companies, whom the customers’ personal data are transmitted in the minimum extent that is necessary for the smooth delivery of goods.

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of people who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

Help remember and process the items in the shopping cart.

Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future.

We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

If users disable cookies in their browser:

If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.Some of the features that make your site experience more efficient and may not function properly.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your personal information.

How do our partners use cookies and Facebook Pixel?

Google Inc., with headquarters at 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA processes our cookies in accordance with their Privacy Policy, available here

How Google uses cookies

Facebook Inc. with headquarters at 1601 Willow Road, Menlo Park, CA 94025, USA processes our cookies in accordance with their Privacy Policy, available here

How facebook uses cookies

Facebook Pixel files are processed by Facebook Inc. in accordance with the GDPR, available here

How facebook uses Pixel

Email Newsletter

If you sign up to our newsletter we may use your email address to send you information about products or services. You can opt out of these at any point and you can ask for personal data to stop being recorded at any time.

Google Analytics

As is true of most web sites, we use Google Analytics and gather and store certain information automatically. This information includes internet protocol (IP) addresses, browser type, referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the Website, to track users’ movements around the Website and to gather demographic information about our user base as a whole.

How does our site handle Do Not Track signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?

It’s also important to note that we allow third-party behavioral tracking

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

If at any time you would like to unsubscribe from receiving future emails, you can email us at team@madmonq.gg and we will promptly remove you from ALL correspondence.

 

TERMS AND CONDITIONS

valid from November 2017

These Terms and Conditions apply to the usage and purchase in the online store www.madmonq.gg.

Madmonq.gg is a website owned and operated by Singularity Labs s.r.o.

Please read our Policy carefully; by accessing this website you confirm to have understood and agreed to our terms and conditions in full. Accordingly, if you disagree with our Policy or any part the Policy, you don’t have to use our website.

We may revise this Terms and Conditions from time to time. If you have questions or complaints regarding our Terms and Conditions, please contact us at team@madmonq.gg

TERMS

In these Terms and Conditions:

  • the terms “MADMONQ®”, “we”, “us” and “our” mean Singularity Labs s.r.o;
  • the term “our website” means www.madmonq.gg; and
  • the term “you” means website user or/and Purchaser.

Seller Identification

We are a company registered in the Czech Republic under company number ID (IČO) 05165814 and with our registered office:

Singularity Labs s.r.o.
Pobřežní 249/46
Praha 8 – Karlín
186 00 Czech Republic
(this address should not be used for goods returns)

Our distribution is handled with our partner company Central Warehouse Solution s.r.o. and expedition takes place in:

Pohraniční 52/23
Ostrava Vítkovice 703 00
Czech Republic

MADMONQ® Product Information

MADMONQ® food supplement is designed to be consumed by healthy adults over 18 years of age. Due to a high amount of caffeine (160mg/1tbl.) contained in the product, we do not recommend to consume it by anyone with caffeine sensitivity, known cardiac conditions, hyper-responsiveness to stimulants, digestive problems, headaches, insomnia or anyone with sleeping disorders. Product is NOT suitable for children, pregnant and nursing women.

You or the end consumer of MADMONQ® food supplement shall carefully read Instructions and Recommendations in a product information leaflet. Its paper version is received with the product inside the box. Online version of the product information leaflet is available here.

Ordering Products = Purchase Contract

You may order MADMONQ® products from our website by submitting a completed order form through the check-out procedure. We will confirm acceptance of your order by e-mail to the address you have given and the sending of this e-mail (whether or not it is received) forms a purchasing contract between you and us.

The ownership right to the ordered goods passes to the Purchaser in the moment of the handover and acceptance of the delivered goods.

Price, Currency and Payment

The prices on this website always include VAT and we charge in Czech korurna (CZK) or Euros (EUR). We do not charge packaging with any goods. Prices do not include shipping costs. These are calculated based on your country at the checkout.

Payment Method

We only accept card payments and we use PayPal payment gateway, Gopay payment gateway and for some countries we allow Cash on Delivery (COD).

Delivery Time and Shipping Costs

Delivery times and shipping costs differ country to country. On average, we deliver 1-6 work days from the moment you place the order. Goods are shipped within 48 hours after the invoice amount is credited to our account.

We ship to: Czech Republic, Slovakia, Poland, Germany, Austria, Denmark, Sweden, Finland, Netherlands, Estonia, France, Belgium, Hungary, Italy, Luxembourg, Portugal, Spain, United Kingdom, Ireland, Slovenia, Romania, Croatia, Bulgaria, Lithuania, Latvia, Greece

Shipping Costs

  • AUSTRIA: € 4.95 GLS
  • BELGIUM: € 7.95 GLS
  • BULGARIA: € 9.45 GLS
  • CROATIA: € 4.95 GLS
  • CYPRUS: € 13.95 GLS
  • CZECH REPUBLIC: 85-110.- Česká pošta AND 80.- or 100.- GLS
  • DENMARK: € 7.95 GLS
  • ESTONIA: € 7.95 GLS
  • FINLAND: € 13.95 GLS
  • FRANCE: € 9.45 GLS
  • GERMANY: € 4.95 GLS
  • GREECE: € 13.95 GLS
  • HUNGARY: € 4.95 GLS
  • ITALY: € 9.45 GLS
  • IRELAND: € 9.45 GLS
  • LATVIA: € 7.95 GLS
  • LITHUANIA: € 7.95 GLS
  • LUXEMBOURG: € 7.95 GLS
  • MALTA: € 13.95 GLS
  • NETHERLANDS: € 7.95 GLS
  • POLAND: € 4.95 GLS
  • PORTUGAL: € 13.95 GLS
  • REPUBLIC OF IRELAND: € 10.00 GLS
  • ROMANIA: € 4.95 GLS
  • SLOVAKIA: € 3.80 GLS
  • SLOVENIA: € 4.95 GLS
  • SPAIN: € 9.45 GLS
  • SWEDEN: € 13.95 GLS
  • UNITED KINGDOM (UK): € 9.45 GLS

Delivery costs may change due to Couriers changing their pricing policies. Always check in your cart for the updated delivery price ord delivery methods.

FREE SHIPPING applies for 2-5 or more products depending on the country.

Personal pickup of the order is not possible.

If the goods must be delivered repeatedly, or other way than originally agreed due any reasons on the consumer’s side, additional delivery costs may be charged to consumer.

Consumer’s duty is to check goods’ state and completeness of the packaging when receiving it. In case of damage, destroying the packaging, incompleteness or suspected substandard treatment of goods, the consumer has the right not to accept the goods.

Complaints and returning a Faulty Product

Once you detect that you received a faulty, damaged product or the delivered package does not correspond with your order, please let us know via email/phone and follow these simple steps as soon as possible:

  1. Repackage your products.
  2. Enclose a copy of your order receipt (if enclosed) and delivery note concerning the reason for return in the parcel as well.
  3. Return via your preferred method. Choose a courier or local postal service that you prefer. We recommend that you choose a tracked service so that you can follow your parcel. You will be responsible for the cost of returns from overseas.

Returned items should be returned in their original product packaging. Returns are normally processed within 10 working days, once the returned products have been received by us. We will keep you informed by email or phone about the acceptance and at the same time  we will agree on next steps. Damaged goods can be replaced or the purchase price is refunded. Sending new goods takes place under the same conditions as in the case of a standard order. A refund confirmation email will be sent to you once your return has been processed. We will refund your order via corresponding method (PayPal, Gopay, bank transfer or a chargeback).

In the unlikely event that an item is returned to us in an unsuitable condition, we reserve the right not to refund the item and arrange to send the item back to you at your expense.

Ship the Return to:

SKLADON | Central Warehouse Solution s.r.o.
Pohraniční 52/23
Ostrava Vítkovice 703 00
Czech Republic

It is always necessary to use wrapping paper or cardboard, so during transportation the original packaging can not be covered by tape, marked or damaged any other way.
In case of sending at the expense of consumer, insurance of the parcel is recommended.

In case of sending at the expense of consumer, the goods send as „Cash on Delivery“ can not be accepted.

Lost or Missing Products

If you have any lost or missing products from your order then please email us at team@madmonq.gg or give us a call.

Lost goods must be reported within 30 days of the dispatch date – we will not be liable for any loss should you fail to do this.

Cancellation of an Order on the part of the Purchaser

You have the right to cancel the purchase of a good without having to give a reason at any time within the “cooling off  period” of 14 days, beginning on the day after you receive the goods.

If you are in a possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us within previously mentioned 14 days to our contact address (see below) at your own cost. Once we received he goods, any sum debited to us will be refunded to you as soon as possible via PayPal refund method and in any event within 30 days of your cancellation. The refund price will be diminished by the amount of transportation costs.

By damaging product and its standard package expires the consumer’s right to withdraw the purchase contract.

Ship the Cancelled Order to:

SKLADON | Central Warehouse Solution s.r.o.
Pohraniční 52/23
Ostrava Vítkovice 703 00
Czech Republic

It is always necessary to use wrapping paper or cardboard, so during transportation the original packaging can not be covered by tape, marked or damaged any other way.

In case of sending at the expense of consumer, insurance of the parcel is recommended.

In case of sending at the expense of consumer, the goods send as„Cash on Delivery“ can not be accepted.

Cancellation of an Order on the part of the Seller

We reserves the right to cancel the order in case the ordered product was discontinued or is out of stock. Then we shall immediately inform you of this situation.

If you have already paid a part or whole of the purchase price, the sum shall be transferred back to you as soon as possible.

Acceptable use and protection of our website and data

You must:

  1. NOT use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website.
  2. NOT use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
  3. NOT use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
  4. NOT conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.
  5. NOT access or otherwise interact with our website using any robot, spider or other automated means, except for the purpose of search engine indexing.
  6. NOT use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing).
  7. NOT use data collected from our website to contact individuals, companies or other persons or entities.
  8. Ensure that all the information you supply to us through our website, or in relation to our website, is true, accurate, current, complete and non-misleading.

Copyright and Trademark

Unless otherwise specified, all materials appearing on this website, including the text, website design, logos, graphics, icons, and images, as well as the selection, assembly and any arrangement, are the sole property of Singularity Labs s.r.o.  You may use the content of this website only for the purpose of shopping on this website or placing an order on this website and for no other purpose. No materials from this website may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this website may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Cancellation of Your Account

You may cancel your account on our website at any time by using the cancellation or sending us an email to do so.

We may suspend, cancel or edit your account and account details at any time in our sole discretion without notice or explanation.

Breaches of these Terms and Conditions

Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may:

  1. send you one or more formal warnings;
  2. temporarily suspend your access to our website;
  3. permanently prohibit you from accessing our website;
  4. block computers using your IP address from accessing our website;
  5. contact any or all of your internet service providers and request that they block your access to our website; 6. commence legal action against you, whether for breach of contract or otherwise; and/or
  6. suspend or delete your account on our website at any time.

Where we suspend or prohibit or block your access to our website or a part of our website, you must not take any action to circumvent such suspension or prohibition or blocking also creating and/or using a different account.

Final Provision

By submitting an order through our website, you confirm that you are familiar with these terms and conditions, agree to them, and accept them.

These terms and conditions apply as stated on the website of the seller, the date of concluding the purchase contract. After the confirmation of the customer’s order it is considered as a contract between you and us and is archived in order to fulfill the contract and other record keeping.

These business conditions enable the customer to archiving and reproduction. At the moment of concluding the purchase contract the buyer accepts all the provisions of the terms and conditions in force at the date of sending the order including the price of ordered goods specified in the order confirmation, unless in a particular case clearly states otherwise.

In the case of foreign orders, the purchasing relationship is governed by Czech law.