TWITCH AND COMMUNITY MANAGER (FR)

FULL-TIME

PRAGUE / REMOTE

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We are looking for a passionate Twitch and Community manager to join our ranks and help us build, grow and spoil our French-speaking community. This job has two parts.

  1. As a Twitch Manager, you’ll be taking care of our streamers and their communities, hanging out in the chat during streams, answering questions and understanding that streamers are there for their viewers. This is their priority n1. And this is what matters to us the most. Then finding and reaching out to like-minded and MADMONQ-worthy influencers, developing relationships and eventually partnering them with MADMONQ.
  2. As a Customer Care Manager, you are a key touchpoint between the MADMONQ brand and our customers. You solidify our communities across social media platforms (Facebook, Instagram, Twitter, Reddit, Discord etc.) and keep our customers, fans, lovers, haters, skeptics and doubters engaged, educated, informed and entertained, while maintaining the MADMONQ spirit. You are expected to always deliver value. Always deliver more and make magic. Inspire readers with your drive for excellence and word-aikido.

This job requires you to learn about the product, brand, about our customers, memes and most importantly, know what our long-term goals are. Apply if what we do resonates with you in a profound way.

Responsibilities

  • Visit streams regularly, spam OMEGALULs, Kappas and have fun with community
  • Educate, solve problems, entertain, inform the community on benefits of MADMONQ and speak about what we do as a brand (if people ask)
  • Develop relationships with our customers, fans and engage in conversations with them
  • Report on what is going on in the community (upcoming games, current sentiment, memes and reactions)
  • Research the Twitch landscape and scan for awesome new streamers to join our team and reach out to them
  • You’re expected to bring new ideas to the table and execute them (mini community events, challenges, campaigns, competitions)
  • Keep partnered streamers well-informed and in the loop about upcoming events and customers well-informed and in the loop about their unresolved issues
  • Know our product and our brand intimately
  • Respond in a timely and precise manner
  • Make sure preventable issues are being resolved

Requirements

  • Excellent (native) knowledge of French and fluent English
  • Passion for gaming and Twitch
  • Finisher’s mindset
  • Being able to handle a very transparent and honest environment
  • Collaborate but own your responsibilities
  • A positive, can-do attitude
  • Experience with chat moderation, customer care is a plus

What you can expect from us

  • Start-up environment
  • Awesome & extremely capable team
  • Enormous learning opportunity
  • Office gym
  • Flexible working hours & working from home is possible
  • Free MADMONQ & merch

APPLY FOR THIS POSITION