JUNIOR CUSTOMER CARE MANAGER

FULL-TIME

PRAGUE

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As a Junior Customer Care Manager, you are a key touchpoint between the MADMONQ brand and our customers. You solidify our communities across social media platforms (Facebook, Instagram, Twitter, Reddit, Discord etc.) and keep our customers, fans, lovers, haters, skeptics and doubters engaged, educated, informed and entertained, while maintaining the MADMONQ spirit. You are expected to always deliver value. Always deliver more and make magic. Inspire readers with your drive for excellence and word-aikido.

This job requires you to learn about the product, brand, about our customers, memes and most importantly, know what our long-term goals are. Apply if what we do resonates with you in a profound way.

You will work closely with our customer care team and our copywriters. So you can count on them for some tips and ideas, if you’re against the ropes in a discussion.

Responsibilities

  • Know our product and our brand intimately
  • Educate, solve problems, entertain, inform the communities on benefits of MADMONQ and speak about what we do as a brand
  • Develop relationships with our customers, fans and engage in conversations with them
  • Respond in a timely and precise manner
  • You’re expected to bring new ideas to the table and execute them
  • Keep customers well-informed and in the loop about their unresolved issues
  • Make sure preventable issues are being resolved

Requirements

  • Excellent knowledge of Czech and English, and we mean excellent
  • Passion for gaming
  • Finisher’s mindset
  • Being able to handle a very transparent and honest environment
  • Collaborate but own your responsibilities
  • A positive, can-do attitude
  • Experience with customer care, writing is a plus

What you can expect from us

  • Start-up environment
  • Awesome & extremely capable team
  • Enormous learning opportunity
  • Office gym
  • Flexible working hours & working from home is possible
  • Free MADMONQ & merch

APPLY FOR THIS POSITION